Losing a pet is stressful.  To increase the chances of a happy ending, the Calgary Humane Society urges you to take immediate action to recover your pet.  Any delay may significantly decrease your chances of the safe recovery of your pet.  Don’t wait a few days to see if he’ll come home, start looking right away.  We can help you through it.

Step-by-Step Checklist

  • Lost a cat come in person to the Calgary Humane Society, we do not take lost reports over the phone for cats due to the large volume of stray cats we receive and you know your pet best, your black cat may look like any other black cat we have.
  • Lost a dog call 403-723-6025, we can take a description over the phone and check our found reports; maybe your neighbour has called us already and has your dog safe inside their home.
  • Look around your neighbourhood right away, check with neighbours, the mail carrier and children playing in the area. Ask for home owners to check garages, under decks, around sheds and greenhouses etc.
  • Contact City of Calgary Animal Services at 311 as they house stray dogs and stray cats with permanent ID or have been trapped under the cat control bylaw. Their address is 2201 Portland Street SE. You can also visit their website.
  • Register your pet on PetLynx. This website offers you the ability to print off lost posters with pictures.
  • Call all vet clinics in your area, and the emergency clinics in the city - Animals Care Emergency at 403-770-1340, the Calgary North Animal Hospital at 403-277-0135, the C.A.R.E. Centre at 403-520-8387, and McKnight 24 hour at 403-457-0911 and Fish Creek at 403-873-1700.
  • Place a lost ad with:
    • The Calgary Herald 403-235-0511.
    • The Calgary Sun 403-410-1010.
    • Shaw Cable 403-716-6010.
    • Check daily found ads in both newspapers.
    • Buy/Sell websites such as www.craiglist.ca or www.kijiji.ca under “community” there is lost and found area to post a lost report and check any found reports.
    • FaceBook website YYC Pet Recovery offers a lost and found report.
    • Put up posters in your neighbourhood and deliver flyers door to door with a description of your pet.
    • Contact City of Calgary at 311 if you suspect your pet may have been hit by a car.
    • Other animal rescue organizations for you to contact include:
    • ARF 403-243-1910
    • Pound Rescue 403-938-4890
    • Heaven Can Wait 403-601-2520
    • MEOW 403-230-6033
    • Feline Rescue foundation of Alberta 403-282-5256.
    • If it's a ferret you've lost, call Ferret Rescue and Education Society at 403-567-3737.


Don't give up! We have returned lost pets to their owners after months, and even years, of separation!


Found a Pet? 

So, a stray animal has decided you can rescue him/her and you don't know quite what to do. We can help! 

City of Calgary Animal and By-law Services should be contacted at 311. They respond to:

  • All stray dogs found within the City of Calgary city limits.
  • All injured stray cats found within the City of Calgary city limits.
  • All cats found with permanent ID, i.e. microchip, legible tattoo, or city license tag.


We, the Calgary Humane Society will take:

  •  stray animals found outside the city of Calgary city limits
  •  stray cats with no ID found in the city of Calgary
  •  all found exotic pets such as rabbits and birds. 

If you have found a mother and a litter or an orphaned litter, contact us at 403-205-4455 for advice before taking action. Do not move the litter unless they are in immediate danger.  CHS does not have a pick-up service. 

Found Wildlife?

 If you have found an injured or orphaned wildlife contact Calgary Wildlife Rehabilitation Society at 403.239.2488 or for large wildlife contact Alberta Fish and Wildlife at 403-297.6423.  Do not move or approach the animal.

Locating the Owner

  • Check to see if the animal has any form of identification - city license, tattoo, rabies tag, personalized identification tag, or microchip (this requires a scanner so the animal will need to be taken into a vet clinic or our shelter).
  • Register the animal on PetLynx.  This website posts lost and found pets; the owner may have already posted a lost report.
  • Place a found ad in the newspaper (often a free service) and check the lost advertisements.
  • Post notices in the area where the animal was found with a description or photo and information about how you can be contacted.
  • Ask neighbours if they recognize the cat or dog you have found, or if they know of a household that recently lost a pet. If someone claims to be the animal's owner, insist on identification and proof of ownership before releasing him.


Bringing the Animal In

Before bringing strays to the Calgary Humane Society call ahead, 403-723-6025, there may already be a record of the lost pet and you may be matched with the owners right away, saving the animal a trip to the shelter

Animal Admissions hours are 12:00. - 7:00 p.m. on weekdays, and 10:00 a.m. - 5:00 p.m. on weekends.

If you are unable to bring the animal to a shelter, consider bringing him to one of the emergency vet clinics. If transportation is absolutely impossible - for stray dogs and cats found within city limits contact City Animal Services 311.

Keeping the Animal

Never keep a found pet, do not make the assumption that the pet you have found isn't being missed by a frantic family. Most pet owners with lost pets will contact the City of Calgary Animal and By-law Services and/or The Calgary Humane Society to place a lost report and to visit these facilities to look for their pet. Both facilities have the means to take lost reports and to trace any Identification so that the lost pet can be returned quickly to its’ home. Both facilities provide legal holding periods for strays that are set by the Animal Protection Act of Alberta and the City of Calgary municipal bylaw.

Do not assume because you have not seen any posters for lost pets in your area that no one is looking,  they may not live in the same neighborhood the pet was found in. We have returned many animals that were found in the opposite end of the city, cats can and do hide in cars or service vehicles and may find themselves transported a long way from their home. Some ID is not visible such as a microchip; they require a scanner to read the chip, which will provide contact information for owner of that pet. If you were to simply keep a stray you've found, you are vulnerable to legal action if the owner should come forward.


Copyright 2013 Calgary Humane Society   Charitable Registration # 11882 3632 RR0001