Calgary Humane Society remains dedicated to the health, safety, and welfare of our staff, volunteers, guests and animals. We will post information on this page regarding COVID-19 and the shelter. Please check back for informational updates as they emerge.


RESTRICTIONS EXEMPTION PROGRAM

Updated: September 19, 2021 

Throughout the course of the pandemic, CHS has worked diligently to go above and beyond to protect the health and safety our valued team members, volunteers, foster parents, and members of the community who access our services.  Our team has been incredibly adaptable and innovative in ensuring CHS operations continue to run uninterrupted while remaining committed to the highest standard of care for our animals. This has not always been an easy feat with the ever changing restrictions and evolution of the pandemic.

We acknowledge that the recently announced restrictions are a polarizing topic, however to continue to fulfill our mission, “To help as many animals as we can”, it is necessary for CHS to adopt the Restrictions Exemption Program effective Monday, September 20th as follows:

To access any of our indoor and in-person services, patrons over the age of 12 will need to present one of the following;

  • proof of vaccination, or
  • proof of a privately-paid negative rapid test result taken within 72 hours of service, or
  • documentation of a medical exemption

CHS will continue to offer the following services to all members of the public:

  • Online and curbside pick-up for Pet Gear Store orders
  • Drop-off puppy socialization classes
  • Virtual dog training classes
  • Virtual cat and dog behaviour consults

We remain fully committed to serving the people and animals of the Calgary community and ask that you please exercise patience, kindness, and understanding with our team members as we navigate these new restrictions.  To our valued volunteers, foster parents, donors, and adopters, we thank you for your ongoing and continued support.


 

CALGARY HUMANE SOCIETY’S STATEMENT ON COVID-19

Updated August 27, 2021

To our valued Calgary Humane Society Community,

Throughout the COVID-19 pandemic, Calgary Humane Society has worked diligently to ensure the implementation of a coordinated response to protect our employees, volunteers and the public-at-large from contracting and transmitting COVID-19.

At Calgary Humane Society, we continue to require the use of facemasks for all individuals entering the building. Facemasks are being worn for the safety of our staff, our volunteers and our guests. This ensures we have the people resources required to continue to care for the animals who come through out doors. We will continue to provide disposable masks and hand sanitizer at our entrance for all guests to use upon entry to our building. We continue to ensure that social distancing is employed and that all common surfaces are disinfected multiple times a day.

Due to the extensive construction currently underway as part of our Facility Enhancement Project, we continue to operate our adoptions, admissions and Pet Gear store on an appointment-only basis. Our in-person Kids’ Camps and training programs have resumed, and our public dog park is open.

We are incredibly appreciative for our community’s support throughout the pandemic – we couldn’t do what we do without you! We thank you for helping to keep our community safe and look forward to welcoming you back in-person soon.

 


NEW at Calgary Humane Society – Question & Answer Zoom Calls with Adoption Counsellors

Updated February 26, 2021

Schedule a Zoom meeting with one of our Adoption Counsellors for a one-on-one Question & Answer session! We understand that adopting an animal is a big decision and you may want some additional information. The Zoom Q & A is a 30-minute virtual meeting with one of our informative Adoption Counsellors. Whether you are just starting your search or seeking additional information on how to set up your home for your new pet – we are here to help!

We will send you a Zoom link on the day of your appointment. If you are not familiar with Zoom and prefer us to call you by phone, you can indicate that on the appointment request form. We look forward to connecting with you!

Book an Adoption Q & A here!


Calgary Humane Society’s Updated Statement on COVID-19

Updated November 24, 2020

Calgary Humane Society was deemed an essential service at the onset of the COVID-19 pandemic, which means we continue to remain operational, although closed to the general public.

We will continue with our enhanced safety protocols which include:

  • Screening of staff upon entry of the building
  • Mandatory face masks worn at all times unless working alone in a private office space
  • Room capacities established
  • Glass barriers have been installed in high-traffic areas
  • Hand sanitization stations have been set up throughout the shelter
  • Staff are instructed to stay home if experiencing symptoms of COVID-19; if they have had close contact with someone experiencing symptoms (or are awaiting a test result); or if they have travelled internationally in the past 14 days.
  • Members of the public, foster parents and volunteers are given the same screening as CHS staff before they are permitted to come onsite.
  • Animal Admissions, Foster appointments, and Animal Adoptions will continue to take place by appointment only with a limit of two people coming in for the appointment. These visits remain contactless with physical distancing at all times.

In addition to these protocols, we will now also implement the following:

  • All staff who are able to work remotely will now be required to work from home.
  • All visitors will be required to wear a face mask when entering the CHS facility.
  • We will continue to limit animal intakes to emergencies only and invite animals to come in from the wait list only as we have capacity.

Calgary Humane Society’s Online Adoption Process Upgrade

Updated November 14, 2020

Calgary Humane Society is piloting a new online self-booking system for our adoption appointments. We ask for your patience as we transition our bookings over to the automated system which will streamline our appointments and better serve the community.

If you have already submitted an appointment request manually, our team will be in contact with you to set up your appointment.

In preparation of your appointment, please review the COVID-19 Screening Questions that you will be required to answer the day of your appointment.

Please click here to book your adoption appointment now!


Calgary Humane Society’s Adoption Process Upgrade Underway

Updated November 8, 2020

Thank you for your interest in adopting from Calgary Humane Society. We have temporarily closed adoption appointment requests while we prepare to launch a new online self booking system. We apologize for any frustration or inconvenience this causes our adopters and ask for your patience as we transition our bookings over to the new system.

The new automated system will offer better customer service and help streamline appointments.

If you have already submitted an appointment request, our team will contact you this week to set up your appointment. In preparation of your appointment, please review the COVID-19 Screening Questions that you will be required to answer the day of your appointment.  We have received over 400 appointment requests in the past week and it is taking us longer than usual to respond. Rest assured, we have received your application and will be contact with you as soon as possible.

Due to COVID-19, the shelter has operated with limited staffing and appointment availability in order to protect our staff and volunteers. It is essential that we keep our workforce healthy so that we can care for the animals. We apologize for any frustration our limited availability causes and we want to thank you for your understanding and continued support.

 


Calgary Humane Society’s Updated Statement on COVID-19

Published March 16, 2020 – Click here to view this statement as a PDF.

To our valued Calgary Humane Society Community,

The management team at Calgary Humane Society has been working diligently to ensure we are prepared with a coordinated response to protect our employees, volunteers and the public at large from transmitting novel coronavirus (COVID-19).

In light of the recent announcement of a local state of emergency in the City of Calgary, Calgary Humane Society is taking extra precautions to mitigate the risk of transmission of COVID-19.

As of March 16th, 2020, Calgary Humane Society will be enacting the following protocols:

  • Calgary Humane Society will be closed to the public
  • Only essential staff will be permitted to enter the building and will be required to follow modified safety procedures
  • Cancellation of all youth clubs, field trips, classes, tours, presentations, community events and animal behaviour classes
  • Emergency animal intakes only, to be evaluated on a case-by-case basis
  • All individuals scheduled to enter the building who are exhibiting any symptoms of, or have been in contact with anyone exhibiting any symptoms of, COVID-19 will not be permitted to enter the building.

All animals in-shelter at Calgary Humane Society will continue to be cared for as usual during this time.

There is no evidence to support that companion animals can develop the disease or transmit the disease to humans or animals and to date, there have been no reports of pets or other animals becoming sick with COVID-19. However, the Centers for Disease Control and Prevention and the Canadian Public Health Service are recommending that pet owners who have been diagnosed with COVID-19:

  • Avoid close contact with their pets including snuggling, kissing pets or sleeping in the same bed
  • Wash their hands before touching or feeding their pet
  • Do not cough or sneeze on or near their pet
  • Do not let the pet have contact with other animals or people

Calgary Humane Society will continue to protect the health and safety of both people and animals and will adhere to the strictest of health measures to ensure their welfare. Please visit our website at www.calgaryhumane.ca or follow us on social media for informational updates as they emerge.


Calgary Humane Society’s Statement on COVID-19

Published March 13, 2020 – Click here to view this statement as a PDF.

 

To our valued Calgary Humane Society Community,

The Management Team at Calgary Humane Society are working diligently to ensure we are prepared with a coordinated response to protect our employees, volunteers and the public at large from transmitting novel coronavirus (COVID-19).

At this time, the Public Health Agency of Canada has assessed the public health risk associated with COVID-19 as low for the general population in Canada. This could change rapidly and Alberta Health Services anticipates the risk may increase in the
coming weeks. Calgary Humane Society is taking extra precautions with our response to COVID-19.

To mitigate the risk of transmission of COVID-19, Calgary Humane Society has developed a three phase approach to the situation. We are currently in phase one of this plan and will continue to monitor the situation very closely.

Calgary Humane Society’s phase one protocols include the following:

  • CHS will not allow any individuals who have travelled outside of Canada in the last 14 days to enter the building. This includes members of the public, staff, volunteers, foster parents and contractors.
  • All staff, volunteers and foster parents exhibiting any flu-like symptoms must remain home until they are cleared by a medical professional to return to their duties at CHS.
  • Hand sanitizers will be provided at all entrances to the shelter. Staff, volunteers and visitors will be required to use them upon entrance and wash their hands frequently as they move about the shelter.
  • Common surfaces will be disinfected multiple times a day and all cleaning protocols will be completed using hospital grade cleaning solutions.
  • CHS has purchased the maximum amount allowable of personal protective equipment, cleaning supplies and other inventory required to remain operational.

At this time there is no evidence to support that companion animals can develop the disease or transmit the disease to humans or animals. To date, there have not been any reports of pets or other animals becoming sick with COVID-19.However, the
Centers for Disease Control and Prevention and the Canadian Public Health Service are recommending that pet owners who have been diagnosed with COVID-19:

  • Avoid close contact with their pets including snuggling, kissing pets or sleeping in the same bed
  • Wash their hands before touching or feeding their pet
  • Do not cough or sneeze on or near their pet
  • Don’t let the pet have contact with other animals or people

Calgary Humane Society will continue to protect the health and safety of both people and animals, and will continue to monitor this fluid situation closely. Please visit our website at www.calgaryhumane.ca for informational updates as they emerge.