For information on our Admission department’s hours of operation, please click here.

 

At Calgary Humane Society we understand that sometimes there are challenges in your relationship with your pet. Thankfully, many of these challenges can be addressed – and often solved – with the right interventions. Prior to making the decision to surrender, please contact us at 403-205-4455 to speak with our experienced staff members about potential solutions.

 


 

If you are thinking of surrendering your pet, please consider:

  • Calling our Behaviour Helpline 403-205-4455 (we offer knowledgeable information and advice)
  • Obedience ClassesSeminars, and Private Consultations are available for varying levels of training and behaviour issues
  • Calgary Food Bank: 403-253-2055
  • CHS Pet Food Bank: 403-205-4455 (offers one-time help for pet owners facing unexpected financial situations)
  • Pet Safekeeping and Emergency Boarding 403-205-4455 (offers safe refuge for pets facing temporary emergencies or escaping situations of domestic violence)
  • Other family and friends who may be able to take your pet temporarily or help with re-homing.

If you would still like to surrender your pet, please call our Animal Admissions line: 403-723-6025 to make an appointment. Due to high demand we may have to place your name on a waiting list until an intake space becomes open.

If you have found a stray animal and are unable to keep it, please call our Admissions department to schedule a time to bring it in.

 


What should I do if I need to surrender my animal?

If you need to surrender an animal please give us a call. We will need to schedule an appointment or put you on a wait list if our shelter is at capacity. You can reach our team, 7 days a week, at 403-723-6025.

Why do I need an appointment or have to be put on a waiting list to surrender my animal?

We have a number of animals moving through the shelter on any given day and we strive to ensure each animal that comes through our doors gets the best care possible whether it is basic needs, health care, or behaviour support. If we are at capacity, we are unable to take in more animals until we can free up space. If you would like, our Admissions Team can email you an intake form to help the make the process smoother.

Why have you made changes to your surrender process?

By managing our intakes and ensuring we have the appropriate staffing and space to care for each animal that comes through our doors, we ensure less crowding, less disease and a greater chance our animals will move to the adoption floor quickly so they can move into their forever home. While a shelter is a good place to start for some animals, it is not a long term solution and we want to see them get into a home as quickly as possible.

What if I just drop in with an animal I want to surrender? 

If you do come without scheduling an appointment you will be asked to wait until we have the appropriate space and staffing to take your animal. It can be a long wait so we do encourage you to call first. If you have an urgent situation please call our Admissions Team. We do our best to accommodate emergency situations.

Aren’t you supposed to help as many animals as you can? Aren’t you open admission?

We are still open admission, we are just now planning our processes to ensure each animal receives the care, attention and space it needs. We actually are able to help more animals if we plan our intakes and ensure appropriate animal flow through the shelter. With managing our intakes and maintaining our open admission policy, we are able to help as many animals as we can even faster.

What does the surrender process look like?

We know that surrendering a pet is a heartbreaking decision, and one that is not taken lightly. Our caring animal admissions staff will support you and your pet throughout the surrender by explaining the process, collecting vital information for future adopters and respecting your right to confidentiality. During the surrender process we will ask you for some personal information about you and your pet, including identification, but this information is never passed on to future adopters or used for any purpose other than the legal requirements related to animal surrender. When surrendering smaller animals like cats or bunnies, please bring them in with a hand-held kennel to ensure safe transportation and handling for our staff.

What happens to my pet after surrender?

By surrendering your pet to Calgary Humane Society, you will ensure that your pet is provided with the highest quality of care throughout their adoption journey. Our in-house veterinary clinic provides health exams and medical treatment to every animal that arrives at Calgary Humane Society. While in our shelter, all animals are cared for by our compassionate animal care team and receive environmental enrichment and support from our behaviour team to address any behaviour concerns they may exhibit. When a pet is ready for adoption, potential adoptees will be carefully screened to ensure the best possible match with the new family.

 

 

What can I do in the meantime until my appointment? If you are thinking of surrendering your pet, please consider:

  • Calling our free Behaviour Helpline at 403-205-4455 for additional behaviour support while you wait (we offer knowledgeable information and advice)
  • Obedience ClassesSeminars, and Private Consultations are available for varying levels of training and behavioural issues
  • Calgary Food Bank: 403-253-2055
  • CHS Pet Food Bank: 403-205-4455 (offers one-time help for pet owners facing unexpected financial situations)
  • Pet Safekeeping and Emergency Boarding 403-205-4455 (offers safe refuge for pets facing temporary emergencies or escaping situations of domestic violence)
  • Other family and friends who may be able to take your pet temporarily or help with re-homing.

 

Costs

  • The cost associated with supporting your pet while at Calgary Humane varies; this cost is dependent on the length of stay ($15/day), daily care ($50), what treatment (up to $200), dental ($300), training ($150.00), health and behaviour exams ($50 each), vaccines ($60) and or spaying/neutering ($150) that are required.
  • There is no cost associated with surrendering your pet; however, we ask that you consider the costs outlined above and provide some financial support to the CHS to allow us to continue to care for your pet.  Donations of food, crates, pet carriers and other supplies are also greatly appreciated.  View our wishlist. Your support enables us to care for the over 5,000 animals we receive every year.